Defective item from Ebay

Hello,
Recently, I purchased Galaxy Note 3 mobile, costing Rs. 40,000/- from the seller shabbeerhf1 on Ebay. The mobile received had a crack on the display and I complained immediately to the seller and the Ebay. The seller was supposed to give me warranty of one year, but he diverted me the Ebay. Ebay customer support keeps saying that we will get in touch soon, but till now I have not heard anything from them. Rs. 40,000/- is a huge amount for me and these people don't realize the agony we are going through.


Please help.

Thanks!

I didn't find the right solution from the Internet.

References:https://forum.indiaconsumercompl ... tive-item-from-Ebay


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